Frequently Asked Questions

To help potential clients, we’ve provided answers to some of the most frequently asked questions. Email our team if you have addtional questions or inquiries.

We create unique brand identities for clients across the world, elevating them above their competitors through strategy-based design. We also provide tailored reseach and development to maximize our client profits. This often starts by creating a ‘brand identity‘. For a full description of this and other services visit our full list of services here

We have no set price list. Instead, we collaborate with potential clients to create a unique proposal to meet their needs. The best way to get a quote or more information is to send an email outlining your requirements. We can then line up a time to talk in more detail. It’s also important to remember that you are not simply hiring us to ‘design a graphic’. We are here to listen to your needs and to build a relationship to help your business grow.

This depends on your needs. Deliverables can include logo files, stationery, style guides, website files, social media avatars, just to name a few examples. You will also receive consultation, support as well as research throughout the project's lifecycle with us.

This depends on the exact needs of the project. A “usual” brand identity project takes about 2-3 weeks. This can be done quicker if necessary, but generally it is recommended that at least two weeks alloted for most projects. This is to ensure that the appropriate research is done resulting in optimal creative output.

The design process is never linear. Our process is iterative; it involves the following steps: Listen to the client to define the design brief > Proposal > 50% deposit > Research > Conceptualizing > Rendering > Presentation > Revisions > Final 50% > Delivery > Support.

Yes, business is simply conducted via email, phone, and video chat, as needed. If you are in the area, then drop by for a face-to-face.

No, CalabashLabs does not outsource any client work. This means when you hire us, we work exclusively for you. We do not sub-contract any portions of your project to outside contractors.

Most likely, yes. We are an agile operation that continues to enhance our skills, research, and process to meet our clients' needs. We do not rest until your problem has been solved.

For most projects, we request a 50% down payment once a proposal has been accepted by a client. The final 50% is due on completion of the project, prior to the final release of project files. CalabashLabs is set up to accept payments via bank transfer or PayPal. Payment details and terms are outlined in inidividual client proposals.

We only take on a few projects at a time to ensure that each client gets their deserved attention. Please contact us to see how we can help.

We Value Our Clients

We collaborate to create innovative products and experiences that provide value for millions of users. We work with industry leading brands to launch mobile apps, websites, ecommerce platforms, and web applications.

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We’re approachable! You won't be speaking to a hard-nosed salesperson. Even if you don’t choose us for your project, at the very least, set up an initial chat. We will help you solidify your concept.